Terms and Conditions

1] You agree that you have read and understand these terms of service before signing up for any of our services. These terms and conditions set a legal agreement between you and Caretips for the use of our services. By booking or ordering any of our services, you agree to be bound by these terms and conditions.

Please do not sign up for any of our services if you do not agree or do not want to bound by these terms and conditions.

2] You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access our Services. For the avoidance of doubt, you agree that you will not share, disclose and permit any other person to use your account or password to access our services without our permission. Accordingly, you agree that you will be solely responsible for all activities that occur on your account.

3]We have a proactive safety culture based on openness and honesty, ensuring that our clients are well-informed about their responsibilities and ours. It is vital to note that we reserve the right to charge for any unexpected expenses incurred due to a failure to provide necessary evidence or respond promptly to deadlines set by regulatory bodies such as the CQC, Ofsted, or local authorities. For example, if documentation required by these bodies is not submitted in time, it may lead to additional costs, which may include administrative fees or even penalties imposed by the authorities themselves. We believe in maintaining transparency and clarity around these potential charges so that everyone involved can plan accordingly and avoid unnecessary surprises.

4] Caretips values and believes in a professional partnership rooted in clarity and mutual responsibility. While we are committed to supporting you through every step of your application process, we must work collaboratively. You agree to provide any requested information and evidence promptly, as this helps us ensure everything is on track. This includes any actions requested by the CQC, Ofsted, Local Authorities and other regulators. You are responsible for informing Caretips immediately when you have been given such actions.

5] By working in partnership with Caretips, we can ensure that every aspect of your application aligns with your expectations. It is your responsibility to thoroughly review all details and evidence before your application is submitted; this way, we can address any concerns early and ensure we achieve and maintain your standards. Our mutual aim is to achieve a successful outcome by blending our expertise with your insights and timely engagement.

6] Caretips strives to balance providing efficient service and keeping fees as low as possible. We achieve this by managing our expenses efficiently, and we ask for your cooperation in supporting this endeavour. It is essential that we work together to ensure the smooth operation of our services.

7] We kindly ask that you refrain from overwhelming the service with phone calls without prior arrangements, as this can strain resources intended for urgent matters. For non-emergency situations, please understand that immediate responses may not always be feasible. We appreciate your patience and understanding as we take the necessary time to address each request appropriately.

8] You agree to communicate with our team through official means, mainly through our portal or email and office number. We do not accept Whats Up calls and messages as official means of communication.

9] You agree to communicate with our team during our office openning times published on our website. Any communication outside these times should be by prior arrangement or emergency basis. The welfere of our staff is important to us and part of our quality assurance initiatives.

10] Respectful communication is essential for a positive working environment. Behaviours such as rudeness or actions that adversely affect the well-being of our team are unacceptable. We reserve the right not to respond to clients who engage in unreasonable behaviour, including rudeness, mockery, and baseless allegations.

11] We will not accept any unreasonable behaviour aimed at harming our business and distressing our staff. You accept that we are entitled to protect our business and staff. You also accept that we are entitled to report you when a crime has been committed such as racism. We are entitled to pursue any instances of libel.

12] We require all requests for support to fall within legal boundaries; requests outside these parameters cannot be accommodated. To streamline processes and ensure all requests are handled efficiently, we require all support inquiries to be submitted through our portal. Our staff will kindly redirect any new requests made outside of this system back to the portal for proper documentation and processing.

13] You agree to pay for all services provided. All instalments have to be paid on time which is normally every month. Due to a high number of bad debts we now expect payment from individuals and organisations to be made up front. We require 50% payment of the contract value to be made before we commence any work.

14] For Ofsted and CQC registrations we require the second and last payment to be made when your application has been acknowledged to have passed the first stage. For CQC when they confirm that your application has been forwarded to the regional team and for Ofsted when they confirm that they accepted your application

15] If any fees are outstanding, you remain a debtor until all fees are paid in full. As a debtor we reserve the right to freeze your account and not to provide any further support or continue working on your project.

16] We also reserve the right to pass all debts to a collection agency that will charge additional administration fees and interest if you ignore our requests for payment. We also reserve the right bto pursue you through the County Courts which might result in further costs and affect your credit rating.

17] Where you are recognised as a consumer you have 14 days to cancel your enrolment from the date of your booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel expires when you actively agree and commission us to commence your project. You can still cancel within the 14 days, but you must pay for the value of the service that has been provided to you up to the point you cancel.

18] You do not have the right to cancel when the 14 days cooling-off period lapses. At this point, all requests for refunds will be subject to our discretionary rules where we consider extenuating circumstances, work completed, consultancy, financial loss, access to resources, admin charges and any other expenses. A cancellation fee of 20% the total project cost applies.

19] You consent to give us permission to process your data which includes your name, address and contact details which will be used for all contact. Your details can be shared with regulators. The General Data Protection Regulations (GDPR) 2018 remain in place to protect your data and define how it will be stored and used. More information regarding the use of your data is defined in our privacy policy.

20] Caretips will aim to deliver all our services in line with all our Terms and Conditions. We however reserve the right to make some changes at any time and without notice as part of responding to any standardisation, quality assurance, applicable law or regulatory requirements.

21] We do not accept any responsibility for any impact on our services due to acts of God or incidents beyond our control such as regulatory requirements.

22] We shall not be liable for the content of or any omissions from the Web site, including any inaccuracies, errors or misstatements in the data available. We do not commit to ensuring that the web site remains available or that the material on the web site is kept up-to-date. We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control. This includes weather conditions, strikes, natural disasters or terrorism events.

23] We reserve the right to cancel any of our services, without incurring additional liability. In such circumstances, at our sole discretion will offer alternative dates or refund.

24] Unless you have been specifically permitted to do so in a separate agreement with Caretips, you agree that you will not reproduce, duplicate or copy, or sell, trade, resell or otherwise commercially exploit, any of our resources and Services, or any part for any purpose.

25] You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising or in connection with these terms and conditions.